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Shipping Information
We've been shipping across the Globe for nearly 20 years! We use proprietary packing techniques and custom shipping boxes to insure safety and minimize the possibility of damage during travel. We have 20 years of experience shipping our merchandise all over the world.- Inspection and Quality Control: Your order is inspected prior to shipping to eliminate any problems or defects.
- Packing: Your order will be double boxed for maximum safety and protection during shipping.
- Insurance: Each order is fully insured before shipping and this cost is
included in our shipping price .
Shipping Methods
We use Federal Express Ground to ship all of our orders.
We cannot ship to PO Boxes or APO addresses. We ship to physical addresses only.
Additional shipping options include:
- FedEx Express Overnight: We can overnight most in-stock items for an additional shipping charge*.Orders placed after 8 am EST will ship the next business day and will arrive the following business day.
- FedEx Express Second Day Air: We can express via Second Day Air most in-stock items for an additional shipping charge*. Orders placed after 8 am EST will ship the next business day and will arrive in two business days.
- FedEx Freight: Heavy furniture and antiques along with shoji door kits ship via Fedex Freight. Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.
- Fedex International Economy and Fedex International Freight: Once you enter your shipping address the International shipping rate will be displayed before you finalize your order. International shipping rates do not include any duties, taxes or tariffs that your country may charge you upon receipt of your order.
*Exceptions include products shipped via Fedex Freight, this includes heavy furniture and antiques, as well as shoji door kits. Please contact customercare@roomdividers.com for shipping times to your location.
Shipping Costs & Availablity
- Shipping cost is based on what you order and determined both by size and weight.
- The shipping price listed on the product page is the base shipping price for the item. If an item has more than one size the shipping price will increase depending on the size you order. This increase will be displayed in the shopping cart after you enter your shipping address.
- The shipping cost will be displayed for you before you finalize your order and before you give credit card information.
- Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.
- Most in-stock items are shipped within 24 hours and should arrive within 7-10 business days (these estimates apply to in-stock items shipping within the Continental US).
- Shipping transit time can vary depending on location and shipping option.
Returns Processing
If for any reason you are unhappy with your purchase, you may return it within 14 days from the date of receipt for a full refund of the purchase price less the cost of shipping. Please email customercare@roomdividers.com or call us at 800.978.2100 to get an RMA number. Returns without an RMA number will not be processed. Deliveries refused for any reason other than damage will be charged a return shipping fee.
Damaged items
In the unlikely case you receive a damaged item due to shipping, please keep all the packing materials and call us at 800.978.2100 or email us at customercare@roomdividers.com to have the item picked up and to schedule a replacement.
