Customer Service: Free Shipping Program
How Free is Free?
Just How Free is our Free Shipping?
All of the products on our site include FREE ground shipping within the continental United States. The price you see in the shopping cart is the price you pay, with the exception of applicable sales tax where required. Just select FREE FedEx Ground as your shipping method during checkout.
International/Expedited Shipping: There will be a charge for shipping internationally and to Alaska and Hawaii. If you qualify for FREE US Ground shipping, but would like your shipping expedited, choose the appropriate shipping method during checkout that fits your needs.
Our pricing is straightforward and all-inclusive, which saves you time and energy.
Additional shipping options include:
- FedEx Express Overnight: We can overnight most in-stock items for an additional shipping charge*. Orders placed after 8 am EST will ship the next business day and will arrive the following business day (Monday - Friday).
- FedEx Express Second Day Air: We can express via Second Day Air most in-stock items for an additional shipping charge*. Orders placed after 8 am EST will ship the next business day and will arrive in two business days (Monday - Friday).
- FedEx Freight: Heavy furniture and antiques along with shoji door kits ship via Fedex Freight. Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.
- Fedex International Economy and Fedex International Freight: Once you enter your shipping address the International shipping rate will be displayed before you finalize your order. International shipping rates do not include any duties, taxes or tariffs that your country may charge you upon receipt of your order.
Exceptions include products shipped via Fedex Freight, this includes shoji door kits as wel as some oversized Room Dividers. Please contact firstname.lastname@example.org for shipping times to your location.
Please see our Shipping and Returns page for more information.